Richard M – January 2018

It was time to replace my old Camry, and I wasn’t looking forward to spending much time in dealerships. It turned out that many salespeople I met were pretty nice and straightforward, but, as I ended up buying a Honda Certified Accord at Carter Honda, I was really able to see the dealership up close – and it really shone. In short, the folks there totally exceeded my expectations! The car I acquired was fairly-priced, I believe. Although prices are not negotiable (somewhat to my surprise), after continuing to watch the market, even several weeks after my purchase, I continue to believe that the 2015 Accord was fairly-priced. My biggest surprise was with my salesperson, Bob Louie. He was truly excellent. He knows the cars, he wants to know the customer’s needs and he is endlessly helpful, patient and even has a sense of humour! You may want to seek him out. I’ve said to a few people that Bob is less like a salesperson and more like a hotel concierge – that is, he really seems to want to meet the customer’s needs and desires rather than being primarily focused on the dealership’s bottom-line. (And when I took delivery of the car, it was prepped, shined and spotless, at the time he promised.) Bob; Madilyn King, their Financial Service Manager; their receptionist; the ICBC person – everyone I met in the dealership was nice and solicitous. I haven’t used Carter’s Service Department, at all, so I can’t comment on it, but I am easily able to say that this dealership delivered a superlative experience. And their coffee is pretty good, too!